Resume

Skills:

Cosmetology Skills:

  • Acrylic, Dip Powder & Gel Nails
  • Manicures and Pedicures
  • Shampooing and Scalp Massage
  • Blow-outs and Thermal styling with flat iron and Marcel curling iron
  • Women’s-Men’s and Children’ haircuts
  • Clipper-cuts, Fades and Line-Ups
  • Color Formulation and Color Correction
  • Foil-Highlighting and Balayage Techniques
  • Brazilian Blow-Out and Keratin Treatments
  • Perms and Roller-Sets
  • Wedding and Special Event hairstyles and up-do’s
  • Face and Body Waxing

Customer Service, Sales & Marketing Skills:

  • Fosters rewarding relationships with customers through her comprehensive hair care and product knowledge and her warm, personable demeanor.
  • Has superb conflict resolution techniques and communication skills.
  • Helps analyze and develop sales and marketing strategy by launching promotions and marketing campaigns that maintain healthy margins.
  • Regularly meets or exceeds monthly sales growth goals.
  • Drives sales through the optimization of services and retail product assortment and retail sales forecasting.
  • Proven experience selling across various online channels like social media and other big-name platforms.

Work History:

Hairstylist | Curlicue Salon in Covina, CA

April 2019 to Present (Full-Time)
  • Provides various beauty services to clients such as hair shampooing, cutting, coloring, perming and thermal-styling.
  • Schedules client’s appointments.
  • Demonstrates and sells salon products to clients and guests.
  • Keeps salon clean and organized according to state board standards and regulations.
February 2018 to April 2019 (Full-Time)
  • Performed hair services such as shampooing, blow-outs, thermal styling, men-women-and-children’s haircuts, clipper-cuts, coloring, foil-highlights, balayage, perming, chemical-relaxing, special event hairstyles and up-do’s.
  • Also performed skin and nail services such as waxing, manicures, pedicures and make-up application.
  • Students perform services on a part time schedule with an instructor present to help guide them during the services.
  • Graduation: April 16, 2019
  • Passed State Board Exam: April 24, 2019
  • Manages listings and sales growth on multiple online marketplaces including Overstock, Walmart, Sam’s Club, Wayfair, Amazon Vendor and Sellers Central
  • On-boards new products to multiple e-commerce channels
  • Updates web content and ensure all products are represented in the best possible manner by leveraging all content avenues including copy, images and reviews
  • On-boards new e-commerce and brick & mortar customer accounts
  • Works with multiple departments to implement new customer t&c’s, pricing, invoicing procedures, order processing and routing guides
  • Creates and analyzes sales reports, reporting trends to sales and marketing teams
  • Coordinates product promotions and marketing campaigns, maintains marketing calendars and campaign agreements
  • Manages inventory feeds and allocation for multiple key accounts
  • Prepares new product presentations and product samples
  • Assists sales and marketing teams, B2B customers, and 3rd party vendors as needed
  • Participates in Furniture Industry Trade Shows

Sales & Account Manager | Tri-County Gear Off-Road Shop in Pomona, CA

March, 2010 to August, 2012 (Full-Time)
  • Account Manager to a portfolio of Off-Road Industry B2B and B2C accounts
  • Coordinated and attended Off-Road Industry Trade Shows
  • Generated new business using existing and potential customer networks
  • Suggested ideas and solutions to improve sales performance and identify opportunities for growth
  • Reported on the status of sales accounts and transactions to company stakeholders
  • Acted as the primary point of contact to handle customers’ individual needs
  • Resolved conflicts and provided solutions to customers in a timely manner
  • Provided administrative support to company proprietor

Accounting Coordinator |Vavrinek, Trine, Day & Co. in Rancho Cucamonga, CA

October, 2007 to April, 2008 (Full-Time)
  • Accounting Coordinator Duties included being a Microsoft Excel and Word Specialist
  • Utilized advanced tools and features in Microsoft Office and SharePoint to format and print/bind Municipal and Education District Audit Reports
  • Maintained client account records, billable time reports and updated databases to reflect changes
  • Ensured all reports were accurate and legitimate by using a company standardized QC Process
  • Provided administrative support to partners, CPA’s and staff accountants

Front Desk Receptionist |Ricciolo’s Salon & Spa in La Verne, CA

March, 2006 to August, 2007 (Part-Time)
  • Answered phones, booked appointments for clients and called clients to confirm appointments
  • Performed transactions for client services with point-of-sale system and salon scheduling software
  • Greeted clients with a friendly smile and walked them to the proper station
  • Kept the salon front clean, professional looking and inviting
  • Sold appropriate retail to clients after their salon appointments
  • Served clients refreshments and beverages
  • Deep-cleaned the entire salon on a weekly basis

Administrative Assistant |Horizon Communities in Rancho Cucamonga, CA

June, 2005 to August, 2007 (Full-Time)
  • Provided administrative support like Data entry of home owner warranty claims
  • Became the companies licensed notary to assist escrow and realtors.
  • Filing, making copies and sending faxes
  • Answering and directing phone calls for the CEO, CFO, VP, Escrow and Accounting Departments
  • Utilized customer-relation management software to manage homeowner data and warranty claims
  • Coordinated and attended construction industry trade shows and events

Customer Service Representative | JCPenney’s in Chino, CA

February, 2006 to September, 2006 (Full-Time)
  • Customer Service Representative duties in the Delivery Resolution Center included:
    • Resolving delivery and service problems by selecting and explaining the best solutions to solve the problem
    • Expediting correction by using the most efficient resources ie. phone, fax or supervisor involvement
    • Following up to ensure resolution
  • Provided administrative support as needed:
    • Data entry
    • Filing and making copies
    • Sending faxes
    • Answering and directing phone calls for the Furniture and Mattress Warranty Departments

Retail Sales Associate | Abbercrombie & Fitch in Rancho Cucamonga, CA | Hollister Co. in Montclair, CA

October, 2004 to March, 2006 (Part-Time)
  • Greeted customers, answered questions and directed customers to merchandise within the store
  • Operated cash register and inputted credit card applications and store membership applications into company database
  • Achieved daily sales goal by cross selling and promoting additional products and opening new credit card accounts
  • Maintained a clean and organized sales floor
  • Introduced promotions and opportunities to customers
  • Thoroughly learned the brands entire product line along with seasonal apparel.
  • Responded to telephone inquiries
  • Strove for quick complaint resolution; commended by supervisor for the ability to resolve problems right away and avoid escalation of issues
  • Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions

Professional Organizations:

BNI – Business Networking International Member • Glendora, CA

  • Member of Glendora BNI Chapter Since: 10/2019

Education & Certifications:

Barbicide Standard & COVID-19 Certification • Online Certification

  • Both Certificate of Completion Received: 5/16/2020

Brazilian Blow Out Certification • Online Certification

  • Certificate of Completion Received: 2/20/2020

Young Nails Mastering Acrylic Nails One-Week-Course • Anaheim, CA

  • Certificate of Completion Received: 8/16/2019

California Board of Cosmetology License

  • License Valid Until: 4/30/2021

Citrus Community College • Glendora, CA

  • Cosmetology Certificate of Completion Received: April, 2019

Pomona Catholic High School • Pomona, CA

  • Graduated with Diploma: Class of 2005

Volunteer Experience:

Acrylic Nail Demonstration • Citrus College • November, 2019

  • She performs acrylic nail demonstrations to students and aspiring cosmetologists using the Young Nails application style at Citrus College’s Cosmetology Department.

Cosmetology Club • Citrus College • September, 2018 to April, 2019

  • Formerly the Cosmo Club’s Secretary, her duties included taking official meeting minutes during each meeting and keep the club’s goals organized and on track.
  • The club meets weekly to discuss and organize new activities and opportunities to volunteer and gain real-world experience in the beauty industry before they graduate the program.
  • She personally provides employment coaching through resume assistance and interview training to students getting ready to graduate and head into the beauty industry.

La Fetra Community Center • Glendora, CA • December, 2018

  • Volunteer Hairdresser and Manicurist to Senior Citizens.

Citrus College Hair Competition • Citrus College • October, 2018

  • She helped organize the Cosmetology Departments yearly hair competition.
  • She was also the hostess for the event and stood on stage to announce each contestant.

Foothill Unity Center • Santa Anita, CA • August, 2018

  • Volunteer Hairdresser and Manicurist to School Aged Children.